FAQ
Find answers about shipping, returns, and choosing accessories for the books you read.
Shipping and orders
Where do you ship, and is shipping free?
We ship from the United States and offer free standard shipping on all orders to eligible addresses in the contiguous 48 U.S. states and Washington, D.C. Enter your delivery address at checkout to confirm whether we can ship to it.
When will my order arrive?
Orders take 1–3 business days to process. Standard shipping typically takes another 3–5 business days after shipment. Our cutoff is 4:00 p.m. Eastern Time on business days. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day.
Can I track, change, or cancel my order?
We email tracking information when your order ships. If you need to change your address or cancel an order, contact us as soon as possible with your order number. We will check whether the order can still be changed or canceled.
Product fit and returns
How do I choose a book cover or sleeve?
Measure your closed book’s height, width, and spine thickness, then compare those measurements with the fit information on the product page. If you are unsure, email us the product name and your book’s measurements before ordering.
Can I return or exchange an item?
You may request a return or exchange within 30 days of delivery. We accept returns for defective, damaged, or incorrect items and for unused items you decide not to keep. For a change-of-mind return of a set, include all pieces supplied. Contact us before mailing your return so we can provide the return address and instructions. We cover return shipping and charge no restocking fee.
When will my refund be issued?
We initiate approved refunds to the original payment method within 3 business days after receiving and inspecting the return. Your payment provider may take additional time to post the refund.
Need help? Email support@dawnridgereading.com or call +1 (614) 218-9984. Support is available Monday–Friday, 9:00 a.m.–4:00 p.m. Eastern Time. We respond within 48 hours.