Refund policy

30-day return window

You may request a return or exchange within 30 days of delivery. We accept returns for defective, damaged, or incorrect items, as well as for unused items you decide not to keep. If you are returning a set for a change of mind, please include all pieces supplied with the set.

How to start a return

Email support@dawnridgereading.com or call +1 (614) 218-9984 with your order number and the item you would like to return or exchange. If an item arrived damaged or you received the wrong item, let us know so we can help. Please contact us before mailing your return. We will provide the return address and mailing instructions.

Return shipping and exchanges

We cover the cost of return shipping and do not charge a restocking fee. If you request an exchange, we will confirm whether the replacement is available. If it is unavailable, we can process the eligible return for a refund.

Refunds

Once we receive and inspect your return, we will initiate any approved refund within 3 business days to your original payment method. We will notify you when the refund is issued. Your bank or payment provider may take additional time to post it to your account.